Introduction:
Connect information about clients, products, quotes, and orders between systems. Many companies lose time not because they lack staff, but because information flows between tools manually. Otiqen helps identify repetitive steps, assess software capabilities, and implement improvements tailored to the actual process.
Typical scenario:
Sales manage data in CRM, while execution relies on ERP; the same fields are entered twice. Such a process is worth describing first using examples of real cases — including atypical ones — and determining what result signifies proper task completion.
What we can streamline:
Entity mapping, synchronization direction, deduplication, conflict handling, event logging and monitoring. We design solutions taking into account existing systems, employee responsibilities and the need to verify exceptions. The goal is not adding AI to every step, but removing unnecessary work.
What to watch out for:
Not every synchronization needs to be two-way; data overwrite risk requires a project. Scope and ROI must be confirmed during analysis, and before deployment check input data, permissions, security and ability to restore erroneous operations.
FAQ — Can all systems be integrated?
No. Feasibility depends on APIs, exports, permissions and documentation availability.